Last Updated: March 2026
Overview
JaxHomeCareConnect.com ("we," "us," or "our") operates the JaxHomeCareConnect website. This privacy policy explains how we collect, use, share, and protect your personal information when you use our website and services.
By using our website or submitting information through our care request form, you agree to the practices described in this policy.
Information We Collect
Information You Provide
When you fill out our care request form, we collect the following information:
- Your name, phone number, and email address
- Your ZIP code or general location in Northeast Florida
- Information about the person who needs care (relationship to you, type of care needed)
- Preferred care schedule and urgency
- Any additional details you choose to share about your care needs
Information Collected Automatically
Like most websites, we automatically collect certain technical information when you visit our site, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies and is used to improve our website and understand how visitors use our service.
How We Use Your Information
We use the information you provide to:
- Match you with licensed, vetted home care agencies in your area
- Share your care request details with matched agencies so they can contact you
- Follow up with you to ensure you received quality matches
- Improve our matching service and website
- Respond to your questions or requests
How We Share Your Information
We share your information only in the following ways:
- With Matched Home Care Agencies: When you submit a care request, we share your contact information and care details with 2–3 home care agencies that we've matched to your needs. These agencies will use your information to contact you and discuss care options.
- Service Providers: We may share information with third-party service providers who help us operate our website and business (such as web hosting, email delivery, and analytics). These providers are required to protect your information and use it only for the services they provide to us.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or government request.
We will never sell your personal information to unverified providers, data brokers, or any third party for marketing purposes unrelated to your care request.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Choices
- Opt Out: If you no longer wish to receive communications from us or from matched agencies, you can contact us at the email address below and we will remove your information from our active records.
- Access and Correction: You may request access to the personal information we have about you, or ask us to correct or update it, by contacting us.
- Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
- Email: privacy@jaxhomecareconnect.com
- Website: jaxhomecareconnect.com/contact